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Frequently Asked Questions

Configuration

Cherry Helliwell : June 11, 2012 18:00

Are there any limits to the numbers of parties using the system?

the-project has an unlimited capacity. The number of users is set by your own team, however costs are based upon the number of users, the project duration and likely data generation.

Will the system contain all the necessary software to allow for the reading, printing and commenting/red-lining of data, even from remote locations?

Yes, the-project has a support page which provides help and viewer software.

Is the system flexible and easy to use?

the-project`s main selling point is it`s ease of use and customisation features.

What about speed of transmission facilities and size of data storage?

We do not restrict storage or transmission. It is our policy to upgrade when any part of our system reaches 70% of its capacity.

Will you continue to develop the-project?

We are always developing the system and adding to its capabilities. Our developments can be tracked on the news section.

Commissioning and Operation

Cherry Helliwell : June 11, 2012 17:00

Who commissions, controls and pays for the-project?

The construction client would normally pay for the system, however we also have main contractor, retailer and project manager clients. The controller or administrator can be either the Project Manager, architect, client or main contractor.

Where is the-project operation based, and what are the arrangements for continuity of service?

Sarcophagus Ltd`s headquarters are in Wakefield, UK. Your data is stored in two UK based data centres and mirrored to warm standby servers. Data is also replicated to another site to maximise security and resilience.

Can the system expand and contract to reflect different phases of the development and will this be reflected in the charges?

Yes, the system can re-size without our involvement. The charges will not change from those agreed although we can provide differing monthly rates depending upon usage.

Quality and Continuity of Service

Cherry Helliwell : June 11, 2012 15:46

How do you implement new features?

New developments and features are rigorously tested using a four-stage process to minimise problems.

Stage 1 - tested by our in-house experts on development servers

Stage 2 - tested by our in-house experts on live copy servers

Stage 3 - tested by proposed clients for trial/demo purposes on the live servers

Stage 4 - Released to the live projects and monitored

Is support available?

Yes support is available. You can contact our support team via email or telephone. Our qualified telephone staff normally operate a 9.5hour x 5 day hot-line.

How quickly can a new project be implemented?

Your project can be up and running in less than 10 minutes using standard templates. The new project extranet is normally trialed for 2 weeks and then the key players are invited to a customisation session at our HQ. This session allows the project team to customise the system to suit their needs and provides recommended protocols for the system users.

What happens at the end of the project?

To complement its project collaboration solution the company has developed a state of the art project document collation service called Project Explorer. This permits automated archiving to CD or DVD from an existing extranet and can be used to provide the Health and Safety or operations and maintenance manuals. The company has also automated the conversion of paper based projects, publishing them to the extranet or CD. Alternatively the-project can be left switched on for the life of the building and updated with all future modifications.

How secure is the-project?

Our security systems are complex and the details are a closely kept secret. The system includes sophisticated hardware firewalls, in-house developed user authentication, audit trails and we incorporate a file renaming policy. Failed system logins are audited, and users are automatically locked out after 4 unsuccessful attempts or 90 days of inactivity.

How quickly can a new project be implemented?

Your project can be up and running in less than 10 minutes using standard templates from similar projects. The new project extranet is normally trialed for 2 weeks and then the key players are invited to a customisation session at our HQ. This session allows the project team to customize the system to suit their needs and provides recommended protocols for the systems users.

What if Sarcophagus ceases trading?

In the unlikely event of Sarcophagus ceasing trading, our third party provider can provide continuity of service for 3 months. This will allow you to commission an alternative provider without loss of service. We also offer a service whereby we can regularly provide you with a data copy or a replicated server solution.

What provisions are there to move our data and database to another provider?

Sarcophagus can provide you or another provider with your files and database to enable you to exit from our system depending upon the contract period. Many providers attempt to lock clients into their system and make it difficult for them to cancel the service or move to a different system. They provide you with an archive of your files without all of the associated document information e.g. audit trails, title, publisher, time and date published, document revision, document class and document stage. This means it will be almost impossible to re-use or find your files due to the number of files and lack of database structure.

Legal Notices

Cherry Helliwell : June 10, 2012 14:23

Who is the owner of the records and information during operation?

The publishing company own and have full control of their information. They can issue copyright information to selected recipients of their choice.

What happens on completion of the project?

The publishers and our clients are normally considered to be the owner of the as built information.

Who is responsible for the legal admissibility of the information published to www.the-project.co.uk?

The publishing company is responsible for their published information.

What indemnity insurance provision does Sarcophagus provide?

£1,000,000 for each and every claim. Refer to standard terms and conditions for details.

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Sarcophagus™ Ltd Langham House, 148 Westgate, Wakefield, WF2 9SR, West Yorkshire, United Kingdom
UK Phone: +44 (0) 1924 580999 Fax: +44 (0) 709 2340 601

Sarcophagus Limited is a company registered in England and Wales with company number: 3780350
VAT number: 758536881


 

Sarcophagus Content Management Interface


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Sarcophagus Content Management Interface


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